![]() ![]() Contact seller, ask them to confirm you paid the correct (portuguese) VAT and any "taxas de armazenamento". If the seller was dutch it should be all clear. I have ordered electronics from outside the EU (but all legal, seller charged the customs fees themselves) and when they got here the shipping info was as if they came from Germany or Italy. Is this normal, and is there anything I can do?įrom what I understand no taxes are applicable since it was sent from the Netherlands,ĭid you buy from a dutch registered seller? from their point of view it does not necessarily matter from where it is shipped exactly, because some things are reshipped from logistic middlemen. Segunda-feira, 28 Setembro 2015 10:39 Entrada armazém para aplicação de legislação Para discussões mais informais espreita o sub-reddit: /r/CasualPTįerramentas como Reddit Enhancement Suite podem servir para filtrar os tópicos por flairs.Se desejas realizar um AMA, comunica previamente com os moderadores para que seja validado e o teu tópico identificado.Quando apropriado, coloca um flair no teu post.Por favor, segue a reddiquette e as nossas regras: Um lugar para discutir apenas artigos relacionados com Portugal ou portugueses no mundo. For a more relaxed conversation check-out our sister sub-reddit: /r/CasualPT.Visit our Travel Wiki if you are traveling to Portugal or planning to.If you wish to conduct an AMA, let the mods know beforehand so it can be validated and your topic identified.When appropriate put a flair on your topic!.Please follow the reddiquette and our rules: The customer will have to send us their bank details (account NIB, bank and holder), in order to proceed with the refund.A place to only discuss articles related to the country Portugal or Portuguese people in the world. To return your order, just send an email to a maximum period of 14 days from the date of receipt of the order.Īll refunds are made by bank transfer within 8 days. Products returned incomplete, used or damaged will not be accepted. ![]() Only in case the product is defective will the shipping costs be paid by the manufacturer.ĪTTENTION: Returns will only be accepted for defective access products or those sent in error and must be returned in their original and complete packaging. The customer is responsible for the cost of shipping the order to the respective manufacturers/suppliers. which is counted from the day of receipt of the order by the customer. In accordance with article 6 of Decree-Law no. Refunds are processed within 30 days of receipt and acceptance of returned products. Orders returned by the carrier due to the customer's absence, or refusal of the same, will be partially refunded, whenever the customer requests it, after deduction of the postage value - In the case of orders in which the postage is offered, a deduction is made in the reimbursement for the amount in force in the carrier used for the shipment. In case of withdrawal or error of the customer, the cost of the return will be charged. hygiene products whose packaging has been opened. Returned items must be in perfect conditions, complete and properly packed in the original packaging accompanied by the respective purchase invoice (original), exchanges of perfumes, after-shave, shower gel, body lotion, creams, cosmetics or other items are not accepted. You can make the return at the time of delivery or up to 14 days after delivery.ĭelivery act – you must indicate on the carrier's waybill which anomalies were detected (eg damaged box, missing item.), and if you want an exchange or refund. *Portes Grátis nas encomendas superiores a 399€ The times shown are merely indicative, and may vary for reasons beyond our control.ġ0kilos - 30kilos = 12,99€ (CTT EXPRESSO)ġ0kilos - 30kilos = 99,99€ (CTT EXPRESSO)ĮUROPE I (Germany, Italy, Belgium, France, Netherlands, Luxembourg)ġ0kilos - 30kilos = 29,99€ (CTT EXPRESSO)ĮUROPE II (Austria, Czech Republic, Denmark, Slovakia, Slovenia and Poland)ġ0kilos - 30kilos = 49,99€ (CTT EXPRESSO)ĮUROPE III (Finland, Ireland, Lithuania, Latvia, Sweden, Hungary)ĮUROPE IV (Greece, Malta, Cyprus, Iceland, Turkey, Albania, Bosnia and Herzegovina, Faroe Islands, Kosovo, Montenegro and the Republic of North Macedonia) Any and all items sent by Correos Express, CTT and/or Kargo are subject to a shipping fee calculated according to the weight and delivery destination.ĭelivery time varies between zones and order processing.
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